ISO 10002:2004 Quality Management – Customer Satisfaction Certification
ISO 10002 Certification in India helps organizations establish an effective process for handling customer complaints and feedback. ISO 10002 provides guidance for complaint-handling processes related to products and services, including planning, design, operation, maintenance, and improvement. It can be integrated with an organization’s quality management system to support customer satisfaction and continual improvement.
The handling of complaints through a procedure as described in ISO 10002 should improve client approval. Encouraging customer feedback (including complaints) should offer opportunities to maintain or develop client loyalty and approval, and progress domestic and international competitiveness.
Benefits of ISO 10002 Certification in India
- Resolving complaints to the approval of the complainant and the organization
- Customer-focused approach to resolving complaints
- Obtain information on new expectations
- Recognize trends and therewith remove causes of complaints
- Basis for frequent review and analysis of the complaints-handling procedure
- Encourage personnel to develop their skills in working with clients
Organizations looking to strengthen their overall quality management can also explore ISO 9001 Certification.